Shipping & Delivery Policy

Effective Date: August 5, 2026
Last Updated: August 5, 2026

Flomaru sarhadon ke paar tohfe ship nahi karta. Hum recipient ke apne shehar mein local florists, bakers, pâtissiers, aur gift makers ke sath partner hain, isliye jo pahunchta hai wo local taur par hand-prepare aur deliver kiya jata hai. Ye page wazeh karta hai ke hum kahan deliver karte hain, kitna waqt lagta hai, aur agar delivery mukammal na ho sake to kya hota hai.

1. Where We Deliver

Hamari coverage barh rahi hai. Neeche di gayi list hamari live delivery coverage se li gayi hai, isliye ye hamesha wazeh karti hai ke hum abhi kahan deliver kar sakte hain.

Site ke top par destination picker ka istemal karke dekhein ke hum filhal kin mumalik aur shehron mein deliver karte hain.

Un mumalik ke andar, delivery sirf un shehron mein dastiyab hai jo destination picker aur checkout par dikhaye gaye hain. Agar koi shehar list mein nahi hai, to hum filhal wahan deliver nahi kar sakte, aur aap hamare About page par uske liye vote kar sakte hain taake hum ise tarjeeh de sakein.

Hum PO boxes par deliver nahi kar sakte. Hospitals, hotels, military sites, aur deegar controlled-access locations par delivery us site ke apne rules par munhasir hai ke wo recipient ki taraf se delivery qabool karte hain ya nahi.

2. Delivery Charges

Jo price aap checkout par dekhte hain wahi price aap ada karte hain. Is mein local delivery aur koi bhi lagu taxes shamil hain. Baad mein koi alag shipping charges nahi jode jate, aur koi customs ya import duties nahi hoti, kyunke koi cheez sarhad paar nahi karti.

3. Delivery Timing

  • Date chunna: aap checkout par apni pasand ki delivery date select karte hain, aur aapka tohfa us date ke liye tayyar aur dispatch kiya jata hai.
  • Lead time: checkout par di gayi dates wazeh karti hain ke us shehar mein local seller asal mein kya pura kar sakta hai, isliye dastiyabi destination ke hisab se mukhtalif hoti hai.
  • Delivery hour: hum exact delivery time ka wada nahi kar sakte. Specific time-slot delivery filhal offer nahi ki jati.

Sabhi delivery dates targets hain, guarantee nahi. Mausam, traffic, local strikes, aur seller ke control se bahar deegar waqiyat delivery ko aage peeche kar sakte hain. Jahan humein deri ki tawaqqo ho, hum aapko jald az jald bata denge.

4. Weekends, Public Holidays, and Peak Dates

Weekends aur public holidays par delivery ki dastiyabi shehar aur seller ke hisab se mukhtalif hoti hai, aur checkout par di gayi dates pehle hi wazeh karti hain ke us shehar mein kya dastiyab hai.

Valentine's Day, Mother's Day, aur major local holidays jaisi peak dates par, demand bahut zyada hoti hai. Hum zor dete hain ke kuch din pehle order karein. In dates par, delivery din mein kisi bhi waqt ho sakti hai.

5. Recipient Availability

Kyunke tohfe perishable hote hain, seller ya unka courier recipient se pehle rabta kar sakta hai ye tasdeeq karne ke liye ke wo dastiyab honge. Barah-e-karam hamein sahi aur mukammal delivery address aur kaam karne wala recipient phone number dein. Na-mukammal ya ghalat tafseelat failed delivery ki sab se aam wajah hain.

Agar address par koi dastiyab na ho:

  • Tohfa address par kisi mehfooz jagah chhod diya ja sakta hai, jahan aisa karna mehfooz aur munasib ho
  • Ye kisi padosi, building reception, ya concierge ke paas chhod diya ja sakta hai
  • Warna ye seller ko wapas kiya ja sakta hai

Redelivery hamesha mumkin nahi hoti aur iske charges ho sakte hain. Jahan delivery isliye fail ho kyunke address ghalat ya na-mukammal tha, ya recipient ne lene se inkar kar diya, to order refund nahi hota. Hamari Refund & Cancellation Policy dekhein.

6. Surprise Deliveries and Recipient Privacy

Hum aapki zaati rabtay ki tafseelat wasool karne walay ke sath share nahi karenge, aur har order ke sath ek message card shamil hota hai taake tohfa aapki marzi ke mutabiq pohanch jaye. Seller ko shayad phir bhi wasool karne walay ko call karni paray taake rasai ka intezam kar sakay, jis se yeh zahir ho sakta hai ke delivery aa rahi hai.

7. Mutabadil (Substitutions)

Phool aur taza ajza mausam ke mutabiq aur maqami tor par hasil kiye jate hain. Agar koi makhsoos tana, phool, ya juz us din dastiyab na ho, to seller barabar ya us se zyada qeemat ki cheez badal sakta hai, jabke aapke order ki majmooi style, size, aur rangon ko barqarar rakha jaye ga. Containers, vases, aur packing shehar ke hisab se mukhtalif ho sakti hai.

8. Apne Order ko Track Karna

Sign in karen aur apna profile kholen. Aapka sab se haaliya order sab se oopar Track order button ke sath nazar aayega, aur aapki mukammal order history neeche hogi. Hum email updates bhi bhejte hain jaise hi aapka tohfa tayari se lekar delivery ke liye nikalne aur deliver hone tak ke marhalon se guzarta hai.

9. Hamara Kirdar

Flomaru Ltd. platform chalati hai. Aapki kharidari ek azad maqami seller se ki jati hai, jinka naam aur rabtay ki tafseelat checkout par dikhayi jati hain, aur delivery us seller ya unke muntakhab karda courier ke zariye ki jati hai. Flomaru seller ya unke delivery ke amal ko control nahi karti. Agar kuch galat ho jaye, to hum se rabta karen aur hum seller ke sath mil kar hamari Refund & Cancellation Policy ke tehat maslay ko hal karenge.

10. Rabta

Flomaru Ltd. ek Canadian private corporation hai jiska headquarter 460 Columbia St W, Waterloo, ON, N2T 0C7 mein hai. Delivery ke sawalat ke liye, hum se WhatsApp par message karen ya apne order number ke sath [email protected] par email karen.