Refund & Cancellation Policy

Effective Date: August 5, 2026
Last Updated: August 5, 2026

Flomaru aap ko recipient ke shehar mein independent local sellers se connect karta hai. Kyunke har order perishable goods se hand-prepare kiya jata hai, isliye neeche diye gaye terms wazeh karte hain ke order kab cancel ho sakta hai, refund kab milta hai, aur agar koi masla ho to hamein kitni jaldi batana hoga.

1. Cancelling an Order

Aap apna order full refund ke liye kisi bhi waqt cancel kar sakte hain jab tak local seller ne aapka tohfa tayyar karna shuru na kiya ho.

Ek baar tayyari shuru ho jaye, to cancellation hamesha mumkin nahi hoti. Taaza phool kaate aur sajaye jate hain, aur cakes aur pâtisserie khaas taur par aapke order ke liye bake kiye jate hain, isliye unhein wapas stock mein nahi dala ja sakta ya dobara nahi becha ja sakta. Jahan tayyari shuru ho chuki ho, hum aapki taraf se seller se rabta karenge aur jo kuch bhi wo offer kar sakein wo aap tak pahuncha denge, lekin hum us stage par refund ki guarantee nahi de sakte.

Cancellation ki darkhwast ke liye, hamein jitni jaldi ho sake WhatsApp par ya email [email protected] par apne order number ke sath rabta karein. Cancellation ki darkhwast tabhi asar-andaz hoti hai jab hum aapko likhit taur par iski tasdeeq kar dein.

2. Perishable Goods and the Right of Return

Phool, cakes, pâtisserie, chocolates, aur deegar perishable ya made-to-order cheezein deliver hone ke baad wapas nahi ki ja sakti. Iska asar aapke un haqooq par nahi padta jahan order damage ho, jo order kiya gaya tha us se mukammal mukhtalif ho, ya kabhi deliver na ho, ye sab section 3 mein cover kiye gaye hain.

Jahan local consumer law aapko cancellation ya withdrawal ka haq deta hai jo perishable ya personalised goods ke liye exclude nahi kiya ja sakta, wahan wo qanoon is section par ghalib rahega.

3. Damaged, Incorrect, or Missing Deliveries

Agar aapka tohfa damage ho kar aaye, jo order kiya gaya tha us se mukammal mukhtalif ho, ya bilkul na aaye, to hamein delivery date ke 24 ghanton ke andar rabta karein. Hum ya to replacement delivery ka intezam karenge ya full refund denge.

Masla report karne ke liye, hamein bhejein:

Aapka order number
Item ki tasveerein jaisa wo receive hua, jahan masla wazeh ho
Kya masla hua uski mukhtasar tafseel

Hamein WhatsApp par message karein ya email [email protected] karein. Delivery date ke 24 ghanton baad ki gayi reports shayad qabil-e-qabool na hon, kyunke perishable goods ki halat us waqt ke baad qabil-e-aitamad taur par check nahi ki ja sakti.

Mamooli qudrati tabdeeli defect nahi hai. Phool ek qudrati product hain aur stems, blooms, aur shades mausam aur growers ke hisab se badalte rehte hain. Agar koi khaas phool ya ingredient local taur par dastiyab na ho to barabar ya us se zyada value ki cheez badli ja sakti hai, aur majmooi style, size, aur colour palette ko barqarar rakha jayega.

4. Failed Delivery and Recipient Availability

Barah-e-karam yaqeen kar lein ke delivery address aur recipient ka phone number jo aap hamein de rahe hain wo sahi aur mukammal hai. Hum aisa order refund nahi kar sakte jo isliye fail hua kyunke address ghalat ya na-mukammal tha, recipient ne delivery lene se inkar kar diya, ya diye gaye address par koi nahi mila.

Jahan delivery mukammal na ho sake, seller tohfe ko address par kisi mehfooz jagah chhod sakta hai, kisi padosi ya building reception ke paas chhod sakta hai, ya wapas le ja sakta hai. Redelivery hamesha mumkin nahi hoti aur iske charges ho sakte hain.

5. How Refunds Are Issued

Manzoor shuda refunds checkout par istemal kiye gaye asal payment method par wapas kiye jate hain. Hum kisi aur card ya account mein refund nahi kar sakte.

Processing: hum manzoor shuda refunds ko payment provider ko unhein approve karne ke 3 karobari dinon ke andar submit kar dete hain.
Arrival: aapka bank ya card issuer phir faisla karta hai ke paise aapke statement par kab nazar aayenge, aam taur par 5 se 10 karobari din.
Amount: refunds us currency mein diye jate hain jis mein aapne asal mein payment ki thi, delivery samait poori raqam ke liye. Hum koi processing fee nahi kaat-te.
Exchange rates: agar aapka card us currency se mukhtalif currency mein hai jis mein aapne payment ki thi, to refund date par aapke bank ka rate khareedari ki date ke rate se mukhtalif ho sakta hai. Wo farq aapka bank tay karta hai.

6. Partial Refunds

Jahan order mein kayi items hon aur sirf kuch mutasir hon, hum poore order ke bajaye mutasir items ka refund dete hain. Jahan delivery late aayi lekin sahi salamat aur istemal ke qabil thi, hum full refund ke bajaye partial refund ya credit offer kar sakte hain.

7. Orders Placed by Someone Else

Refunds sirf us shakhs ko diye jate hain jisne payment ki, kyunke paise ko asal payment method par wapas jana hota hai. Agar aap tohfe ke recipient hain aur us mein koi masla hai, to barah-e-karam phir bhi hum se rabta karein. Hum seller ke sath masla hal karenge aur jahan refund shamil ho wahan bhejnewale ke sath coordinate karenge.

8. Chargebacks

Agar aapko lagta hai ke charge ghalat hai, to barah-e-karam apne bank ke sath dispute uthane se pehle hum se rabta karein. Hum aam taur par ise direct jaldi hal kar sakte hain, aur jab hum pehle hi refund ka intezam kar rahe hon to khola gaya chargeback paise aap tak pahunchne mein deri kar sakta hai.

9. Contact

Flomaru Ltd. ek Canadian private corporation hai jiska headquarter 460 Columbia St W, Waterloo, ON, N2T 0C7 par hai.

Refunds, cancellations, aur delivery ke masail ke liye, [email protected] par rabta karein. Qanooni mamlaat ke liye, [email protected] par rabta karein.

Ise hamare Terms and Conditions aur Shipping & Delivery Policy ke sath padhein. Kyunke khareedari independent local sellers se ki jati hai, isliye is policy ke ilawa seller ke apne terms bhi lagu ho sakte hain.